Common Login Issues and Troubleshooting

While the login process is generally smooth, you may encounter some issues. Here are common problems and how to resolve them:

1. Forgotten Password: If you forget your password, click on the “Forgot Password?” link on the login page. You’ll be asked to enter your registered email address, and Bitbuy will send you instructions on how to reset your password.
2. 2FA Issues: If you’re having trouble with two-factor authentication, ensure that the time on your mobile device is synchronized with the internet time. If you’ve lost access to your 2FA device, you’ll need to contact Bitbuy support for assistance.
3. Account Lockout: Too many failed login attempts can result in your account being temporarily locked. If this happens, wait for a few minutes before trying again or contact Bitbuy support for help.
4. Browser Issues: Ensure that your web browser is up to date and that you have cleared your cache and cookies. Sometimes, browser issues can prevent you from logging in.